FAQ and Policies

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance. All prices are listed in US$.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

What's the difference between this website and your Etsy shop?

The prices on this website (listed in US$) are lower than my Etsy shop (listed in Singapore dollars as per Etsy regulations) since I do not need to pay Etsy fees.Also, this website will carry my full range of products whereas my Etsy shop will only carry a limited selection. New items will generally be listed here before they are listed on Etsy so keep an eye here for updates :)

Payment Policy

Price listed is for the item only.

Shipping Cost covers Postage, Packaging Cost & Handling.

For most Jewelry/Accessories: Even if you buy more than one item, Shipping Cost will only be for one item. Buy more than one item to save on shipping! Shipping costs for fiber and heavy items are based on weight.

Items which remain unpaid for will be re-listed after 2 days.

No cancellations are accepted after payment.

Shipping Policy

IMPORTANT: Items (except for custom orders) will be shipped within 1-3 business days upon receipt of payment to your address. Please make sure that your address is correct.

Post Office Days: Mon-Fri (except Singapore Public Holidays)
Saturdays, Sundays (Singapore Time UTC +8) are rest days and customer service/shipping will not be available. I am a human "bean" and this is a one-woman shop.

Items within Singapore will be sent by local registered mail.
Items will be shipped internationally by international registered airmail (which requires a signature on delivery) via Singapore Post. Shipping cost includes the extra payment needed for tracking and a tracking number will be provided upon shipping. Please note that some countries do not show tracking information once the item has left Singapore.

Insurance is not included in the shipping cost because Singapore Post does not allow accessories to be insured so I will NOT be responsible for shipping-related damages/losses such as loss of parcel or items damaged by shipping.

For most Jewelry/Accessories I charge a flat rate per order with no additional charge for multiple items. So buy more than one item to save on shipping/handling!  Shipping costs for heavy items are based on weight.

Singapore: 1-3 working days
International: approximately 3 weeks (excluding delays)

Should the parcel be delayed, a formal enquiry can be raised (18 working days after posting date) with Singapore Post  who will contact your country's post office to track down the package. Do note that the Universal Postal Regulation allows your country's Postal Administration up to 2 months to reply to any enquiry.

Buyer is responsible for additional custom duties, fees, taxes etc. applicable to your country of residence.

Returns and Refund Policy

Returns for intimate items such as earrings are NOT allowed for health/hygiene reasons.

Handmade crafts are inevitably imperfect because this is proof that they are made by tender human hands, not mass-produced by machines. Natural materials such as semi-precious gems and freshwater pearls have flaws because they are not plastic.

Please be aware that plated items (e.g. gold plating over silver or brass) will eventually have their plating wear off with use and this is beyond anyone's control. If you are concerned about this, I advise choosing silver-tone items which are generally more durable color-wise than gold-tone items.

Refunds and/or returns are only accepted in the case of material/technical defects for which I am responsible e.g. beads/findings falling off. This does NOT include loss of item in the mail or shipping-related damage. Please contact me within 3 days of receiving the item(s) with information about defects, with a photo of said defects. Buyer will be responsible for return shipping in the case of returns.

No exchanges are allowed.

Please contact me before leaving a negative review. I believe that many problems can be solved with good communication.

Care Instructions:

1) Many of my pieces are either fragile in terms of materials or construction so be careful not to let them get crushed. I will try my best to pack them securely in bubble wrap for shipping. It's best for them to be stored in boxes when unused.

2) Keep away from moisture/chemicals in general e.g. water, sweat, perfume, hair-spray, especially items using freshwater pearls. I try to use solid brass in my pieces when possible even though it costs me more than base metal but even brass will tarnish though it won't rust.

3) If metal pieces start looking dull, you can try shining them using metal/silver polish or a jewelry-polishing cloth available from any craft/jewelry shop(less messy).

4) When handling my pieces, please hold them by their business ends, not the decorated parts in order to prolong their lifespans.

About the Materials Used In This Shop:

About the jade used: It suddenly occurred to me that international buyers may know little about jade so I feel I should clarify. (Disclaimer: I am no gemologist)

In China, a variety of stones of different mineral composition are called "jade". Neolithic jades unearthed were actually made of nephrite jade, not the Burmese jadeite commonly used in fine jewelry today (the latter only became popular from Qing dynasty onwards).

Grade A untreated Burmese jadeite of fine quality is expensive. I once fell in love with a tiny dragon pendant that was about less than half the size of my little finger. It cost about 300 USD despite its tiny size because it was Grade A Burmese jadeite of good clarity, fine grain and color.

Besides top-quality Burmese jadeite, some types of top quality jades such as mutton-fat nephrite jade can fetch top dollar but they are not used in this shop either because I want to keep my pieces affordable for the average shopper.

All the jade used in this shop is either 1) less than Grade A jadeite (e.g. Grade B jadeite that has been treated. This is the grade used for most hair jewelry in China.)  or other types of jade like Xiuyan jade (serpentine) of less than top quality.

In general, I do not use fine jewelry quality gemstones, only semi-precious stones like opal, agate and tourmaline. Freshwater pearls instead of Japanese Akoya pearls. If something is gold-colored, it is at most plated with gold. If I used expensive materials, they would be labelled and priced accordingly.